Cancelation Policy
We value your business and understand that subscription needs may change over time.
Subscription Cancellation:
-
Customers may cancel their subscription at any time by providing written notice to ross@roycebrookmedia.com.
-
Notice Period: A full billing cycle (30 days) notice is required to process cancellation requests. The subscription will remain active until the end of the current billing cycle.
-
Failure to provide the required notice may result in continued charges for the subsequent billing cycle.
-
Any unpaid charges must be settled before cancellation can be processed.
Non-Refundable Terms:
No refunds will be provided for the unused portion of the subscription once the billing cycle begins.
How to Cancel:
To cancel, please send an email to ross@roycebrookmedia.com with the subject line "Subscription Cancellation Request" and include your account details.
Service Termination:
We reserve the right to terminate subscriptions at our discretion if terms of use are violated.
Refund Policy
Eligibility for Refunds:
1. Refunds are granted under the following conditions:
-
If a product or service is defective or not as described.
-
If the customer cancels a service before it has been provided or before any work has commenced.
-
If an error occurs on our end, such as duplicate charges.
2. Refund requests must be submitted within 3 days of the purchase date.
3. Refunds will not be issued for:
-
Services already rendered.
-
Digital products once they are accessed or downloaded.
-
Situations where the customer simply changes their mind after the service has begun.
How to Request a Refund:
Customers can request a refund by contacting our support team at ross@roycebrookmedia.com with their order details, reason for refund, and supporting documentation if applicable.
Refund Processing:
Once approved, refunds will be processed back to the original payment method within 5–10 business days.